Provider Resources
Coronavirus (COVID-19)
Currently we are experiencing some issues and long wait times with on our Teledoc and Referral lines. Please be patient with us as we work through this busy period.
To receive the fastest response on referrals, please submit authorization requests through our provider portal or via fax at: 1-833-632-6934
COVID-19 Resources:
- COVID-19 In-Home Care Guidance (PDF)
- CES Waiver Emergency Request Form (PDF)
- COVID-19 Extended Coverage Announcement (PDF)
Arkansas Total Care provides the tools and support you need to deliver the best quality of care.
Reference Materials
- 2019 Provider Manual (PDF)
- Quick Reference Guide (PDF)
- Payspan (PDF)
- Secure Portal (PDF)
- Provider Education Member ID Card (PDF)
- How to Check Eligibility (PDF)
- ICF Billing Instructions (PDF)
- Incident Report (PDF)
- How to Use Secure Messaging (PDF)
Provider Newsletter
Medical Management
- Pre-Auth Needed?
- Prior Authorization 2019 Guidelines (PDF)
- How To Secure Prior Authorization (PDF)
- How To Submit Prior Authorization (PDF)
- Inpatient Prior Authorization Fax Form (PDF)
- Outpatient Prior Authorization Fax Form (PDF)
- Behavioral Health PA Guidelines (PDF)
- Waiver Treatment Plan Template Fillable Form (PDF)
- CES Waiver Emergency Request Form (PDF)
Claims and Claim Payment
Provider Credentialing
Attention: If you would like to become a provider within our network, please fill out the Become A Provider form. Or call us at 1-866-282-6280 or TDD/TTY: 711.