QI Program

Our primary goal is to improve members’ health status. We do this through quality improvement activities implemented across all care settings. We also aim to improve quality of care and services delivered.


The scope of the QI Program is comprehensive. It addresses both the quality and safety of clinical care. It also addresses quality of services provided to Arkansas Total Care's members. This includes medical and behavioral health. It also includes dental and vision care.

We incorporate all care settings and services in QI activities. It includes preventive care and emergency care. It also includes primary care, specialty care, and acute care. Depending upon Arkansas Total Care’s products, it also includes short-term care and long-term care.

Credentialing Standards

All licensed healthcare professionals must complete an application to take part. This includes everyone who has participated with Arkansas Total Care before. Individuals must submit copies of supporting documentation.

Cultural Competency Plan

Arkansas Total Care supports multicultural principles. We are establishing practices throughout our organizational systems of services and programs. We support the health care needs of all individuals.

Participation in QI

Arkansas Total Care requires providers and practitioners to cooperate with all Quality Improvement activities. Arkansas Total Care allows the use of provider and/or practitioner performance data. The Arkansas Total Care QI Program Outline is available upon request. Please contact Arkansas Total Care if you like to learn more about Arkansas Total Care's QI Program. Please call 1-866-282-6280 or TTY: 711 and ask to speak with the Quality Improvement Department.