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Provider Relations

For all inquiries, contact Provider Services at 1-866-282-6280 as your first point of contact. The Provider Relations team is available to assist with escalated concerns, policy and procedure clarification, training for new and existing providers, and Provider Outreach and Engagement activities. When contacting your Provider Relations Representative, please provide the following:

  • Related call reference number assigned by Provider Services
  • Provider’s Name, Tax ID (TIN), and NPI
  • Summary of issue
  • Claim numbers (if applicable)

Arkansas Total Care Provider Relations Associate Territories


  • Phone: (501) 539-8142
  • Email: Randal.E.EBailey@CENTENE.COM
  • Service counties: Clay, Craighead, Crittenden, Cross, Greene, Independence, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Woodruff

  • Phone: (501) 529-8522
  • Email:
  • Service counties: Calhoun, Clark, Columbia, Dallas, Garland, Hempstead, Hot Spring, Howard, Lafayette, Little River, Miller, Nevada, Ouachita, Pike, Saline, Sevier