Frequently Asked Questions
How can I contact my Care Coordinator?
You may contact your Care Coordinator by calling 1-866-282-6280 or TDD/TTY: 711 and enter the extension for your Care Coordinator.
Will my services be cut?
Your Care Coordinator cannot reduce the services in your current service plan without state approval, even if you agree to the reduction.
What can Arkansas Total Care do that I’m not already getting from my providers?
Arkansas Total Care can review all of the services you receive within our plan and help identify any gaps in services. In addition, Arkansas Total Care has Care Coordinators who specialize in behavioral health and physical health. We will be able to assign Care Coordination based upon primary needs and assist with the development of behavioral and physical health care plans for persons who have higher risk needs.
Can my guardian or durable medical power of attorney continue to make decisions on my behalf?
Yes, if you have filled out a personal representative form to authorize someone to make decisions or speak on your behalf, Arkansas Total Care will work with them.
If I want to change my Care Coordinator with Arkansas Total Care, what do I do?
You may contact us at 1-866-282-6280 or TDD/TTY: 711 and request to talk to someone about changing your Care Coordinator.
What if I need information in another language or in an alternative format?
All written materials can be provided in another language or an alternative format (including the use of an auxiliary aid) upon request at no cost.
How do I file a grievance or appeal with Arkansas Total Care?
You may file a grievance verbally by calling 1-866-282-6280 or in writing to:
Arkansas Total Care
Attn: Grievance Coordinator
P.O. Box 25010
Little Rock, Arkansas 72221
You may also fax in your grievance to 1-844-277-5214. You will need to include the following information with your grievance:
- First and last name
- Medicaid ID number
- Address and telephone number
- What you are unhappy with (description of grievance)
- Action you would like to see happen (preferred outcome)
We at Arkansas Total Care are happy to have you as our member and look forward to providing you with the highest quality of service. For more information, you may call us at 1-866-282-6280 or TDD/TTY: 711. We can also be reached by filling out the contact form.