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Provider Webinars

This Provider Webinar Series offers the providers and their office staff the opportunity to learn from subject matter experts. Participants can ask questions about current topics and best practices. Registration is free and each webinar will be approximately one hour in length.

Join Webinar

When a session is live, please click the button below to watch the presentation. If you are not able to hear audio from a computer, you can also call into the conference via phone:

Dial: 1.669.900.6833
Meeting ID: 812 869 114
Password: 707675

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Secure Provider Portal – Registration And Eligibility Webinar

Date/Time:  8/25/2020 - 3PM
                    9/3/2020 - 2PM

Line of Business: Arkansas Total Care
Description: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal.

Secure Provider Portal – Claim Submission Webinar

Date/Time: 8/26/2020 - 10AM
                   10/6/2020 - 10AM

Line of Business: Arkansas Total Care
Description: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims.

​2020 Quarter 3 ARTC Provider Webinar

Date/Time: 9/9/2020 - 10AM
                   9/16/2020 - 2PM

Line of Business: Arkansas Total Care
Description: This webinar will cover topics related to:

  • Updates involving telehealth and COVID-19
  • Clinical policy updates
  • Electronic Verification Visits (EVV)
  • Supplemental support services
  • Authorizations
  • Best practices for provider inquires

Secure Provider Portal – Prior Authorization Webinar

Date/Time: 10/8/2020 - 10AM
                   10/14/2020 - 2PM

Line of Business: Arkansas Total Care
Description: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended to staff who request prior authorizations through Medical Management

Available Online Webinar Sessions*
Please choose which webinar(s) you would like to attend. Registration ends one hour before the scheduled class time.
If you have a secure Provider Portal account, please register with the email address associated with your account.
What other topics would you like to see offered as webinars?

Disclaimer: This form will send your message to Arkansas Total Care as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Arkansas Total Care through email, you accept associated risks. Arkansas Total Care does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member or Provider portal.

Previous Webinars

Arkansas Total Care 2020 Q2 Provider Webinar
When: June 2020
Summary: This webinar will cover topics related to 2nd Quarter Provider Updates; Telehealth and Virtual Services; Appeals Process; Secure Portal and Self Service Tools; Resources and Educational Information. View the Arkansas Total Care 2020 Q2 Provider Webinar (PDF).

Arkansas Total Care 2019 Q4 Provider Webinar
When: 
December 2019
Summary: This webinar will cover updates related to Prior authorization appeal process; BHOP & PT/OT/ST updates; EVV and HHAeXchange; Availity and Interpreta. View the Arkansas Total Care Q4 Provider Webinar (PDF).

Arkansas Total Care 2019 Q3 Provider Webinar
When: 
September 2019
Summary: This webinar will cover updates related to Prior Authorization Process, Waiver Service, Claim Submission, Secure Provider Portal. View the Arkansas Total Care Q3 Provider Wedinar (PDF).

Arkansas Total Care PASSE Updates, Changes & Reminders
When:
August 2019
Summary: This webinar focuses on the changes and updates that will become effective September 1, 2019. Attendees will receive information related to Prior Authorization Requests, Claims Correction and Crossover Claims. Please reffer to the "Q3 Provider Webinar PowerPoint slides for the most updated informaiton.

Secure Provider Portal UpdatesArkansas Total Care Health Plan Review for Home and Community Based Service Providers
When: 
June 2019
Summary: This course provides a general overview of the Arkansas Total Care Health Plan.  This course will also provide step-by-step instructions on how to utilize all features, such as, eligibility verification, claim submission, prior authorization request and much more via the Secure Provider Portal.  It will also provide instructions for the Web izard and how DD providers are able to submit claims specifically for their claim type in a user friendly format. View the ARTC Health Plan Review for HCBS Provider (PDF).

ARTC Q2 Provider Webinar
When: June 2019
Summary: The webinar for this quarter will covered topics related to top denials & rejections, portal issue updates and billing tips. View the ARTC Q2 Provider Webinar (PDF).

How To Register And Check Eligibility
When: 
May 2019
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommanded to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View the How To Register And Check Eligibility (PDF).

Claim Submission And Corrections
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit a claim.  Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommanded to staff who are responsible for the submission and correction of claims. View the Claim Submission And Corrections (PDF).

Prior Authorizations
When: May 2019
Summary: 
This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommanded to staff who request prior authorizations through Medical Management. View the Prior Authorizations (PDF).

Web Wizard For Home And Community Based Service Providers
When:
March 8th, 2019
Summary: This webinar covers a general overview of Web Wizard. View the Web Wizard For Home And Community Based Service Providers (PDF).

2019 Q1 Provider Webinar
When: 
March 6th, 2019
Summary: This webinar covers a general overview of ARTC, the PASSE model, billing, our provider portal, and contact information.Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar. View the 2019 Q1 Provider Webinar (PDF).

Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar
When:
 February 19th, 2019
Summary: Learn more about each PASSE. All Arkansas Medicaid Providers are welcome to attend a free PASSE Town Hall webinar to get information, resources, and ask questions.

Learn about the following: 
Provider Services
Website Navigation for each PASSE
Verifying Member Eligibility
Electronic Funds Transfer
Payer ID numbers
Electronic Claims Submission
Forms and Reference Materials
Care Coordination
View the Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar (PDF)