Provider Webinars

2023 Q3 Provider Updates
Date/Time: September 2023
Description: The third quarter provider update will focus on changes and new policies for Arkansas Total Care. Join us to stay up to date on PASSE information for Arkansas Total Care providers. View Q3 Provider Updates (PDF)

2023 Q2 Provider Updates
Date/Time: 2023
Q2 Provider Updates (PDF)

2022 Q3 Provider Updates
Date/Time: 2022
Q3 Provider Updates (PDF)

2022 Q1 Provider Updates
Date/Time: March 2022
Description: The first quarter provider update will focus on changes and new policies for ARTC, the Public Health Emergency extension, and more! Join us to stay up to date on the PASSE information for our ARTC providers. PDF coming soon. VIew the Q1 Provider Updates (PDF).

2021 Q4 Provider Updates
Date/Time: December 2021
Description: This webinar covers updates for credentialing, EVV, OP BH Coding, clinical and payment policies, crisis intervention, and important tips and reminders. Q4 Provider Updates (PDF)

2021 Q2 Provider Updates
Date/Time: June 2021
Description: This course covers updates for credentialing, EVV, changes in Provider Relations territory assignments, Clinical and Payment policy updates, Crisis Intervention, and important tips and reminders. View the Quarter 2 Webinar (PDF).

Quality Improvement For Providers (2021) – Quality Incentive Programs
When: April 2021
Description: This course will provide valuable information and best practices for HEDIS, in addition to revealing strategies for improving quality incentive program opportunities and performance. During this course, we will also provide instruction on accessing your patient's quality care gaps via the Provider Portal. This webinar is recommended to Primary Care Physicians, Mid-Levels, and supporting staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding).  View the Quality Improvement for Providers (2021) — Quality Incentive Programs Webinar (PDF).

2021 Q1 Provider Updates
Date/Time: March 2021
Description: This course will provide an overview of updates and reminders surrounding credentialing, behavioral health, electronic visit verification, and clinical and payment policies. View Quarter 1 Webinar (PDF).

New Provider Orientation
Date/Time: March 2021
Description: This course will provide a virtual orientation for any new & existing providers. Topics include an overview of ARTC, provider participation responsibilities, prior authorization guidelines, claims submission and billing tips, web tools, important contact information, and much more. View New Provider Orientation Webinar (PDF).

Inpatient Clinical Documentation
When: March 2021
Summary: This training is designed for Arkansas Total Care providers to support inpatient clinical documentation in the areas of medical necessity criteria (MNC), discharge planning and prevention of readmissions. View the Inpatient Clinical Documentation Webinar (PDF).

Secure Provider Portal
When: March 2021
Summary: This course will provide a detailed overview of the Secure Provider Portal and its features, including registration and account setup, member eligibility and patient listings, health records and care gaps, prior authorizations, claim submission and status, and corrected claims and adjustments. View Secure Provider Portal Webinar (PDF).

Web Wizard For Home And Community Based Service Providers
When: March 2021
Summary: This course will provide an overview and instructions on how to create and submit a claim through the Web Wizard feature. View the Web Wizard For Home And Community Based Service Providers (PDF).

Non-Medical Support Services Guidelines Training
When: January 2021
Summary: This webinar will discuss the change in how non-medical support services are reviewed from using Medical Necessity Criteria (MNC) to guide authorization to using non-medical necessity guidelines/recommendations. View Non-Medical Support Services Guidelines Training (PDF).

2020 Quarter 4 ARTC Provider Webinar
When: December 2020
Summary: This webinar will cover topics related to updates involving Electronic Visit Verification, HEDIS, prior authorizations, and important reminders and tips. View 2020 Quarter 4 ARTC Provider Webinar (PDF).

HEDIS 101 For Providers — Improving Quality Of Care
When: November 2020
Summary: This course will provide valuable information and best practices for understanding the Healthcare Effectiveness Data and Information Set. During the course, you will learn about the HEDIS time line and your role in HEDIS, review the latest updates from NCQA regarding 2020-2021 HEDIS measures and updated telehealth opportunities, and provide instruction on accessing your patient’s quality care gaps via the Provider Portal. This webinar is recommended for Primary Care Physicians, mid-levels, and staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding). HEDIS 101 For Providers — Improving Quality Of Care (PDF). 

Cultural Competency And Disability Sensitivity Training
When: November 2020
Summary: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner. View Cultural Competency & Disability Sensitivity Webinar (PDF).

​Secure Provider Portal — Prior Authorization Webinar
When: October 2020
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended for staff who request prior authorizations through Medical Management. View Prior Authorization Webinar (PDF).

2020 Quarter 3 ARTC Provider Webinar
When: September 2020
Summary: This webinar will cover topics related to updates involving telehealth and COVID-19, clinical policy updates, Electronic Verification Visits (EVV), supplemental support services, authorizations, and best practices for provider inquires. View 2020 Quarter 3 ARTC Provider Webinar (PDF).

Secure Provider Portal — Registration And Eligibility Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility, and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View Registration And Eligibility Webinar (PDF).

Secure Provider Portal — Claim Submission Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claim, and submit batch files and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims. View Claim Submission Webinar (PDF).

Secure Provider Portal — Web Wizard Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create and submit a claim through the Web Wizard feature. View the Secure Provider Portal – Web Wizard Webinar (PDF). 

Arkansas Total Care 2020 Q2 Provider Webinar
When: June 2020
Summary: This webinar will cover topics related to 2nd Quarter Provider Updates including telehealth and virtual services, appeals process, secure portal and self service tools, resources, and educational information. View the Arkansas Total Care 2020 Q2 Provider Webinar (PDF).

Arkansas Total Care 2019 Q4 Provider Webinar
When: December 2019
Summary: This webinar will cover updates related to the prior authorization appeal process, BHOP & PT/OT/ST updates, EVV and HHA Exchange, Availity, and Interpreta. View the Arkansas Total Care Q4 Provider Webinar (PDF).

Arkansas Total Care 2019 Q3 Provider Webinar
When: September 2019
Summary: This webinar will cover updates related to the prior authorization process, waiver service, claim submission, and the Secure Provider Portal. View the Arkansas Total Care Q3 Provider Webinar (PDF).

Arkansas Total Care PASSE Updates, Changes & Reminders
When: August 2019
Summary: This webinar focuses on the changes and updates that will become effective September 1, 2019. Attendees will receive information related to Prior Authorization Requests, Claims Correction and Crossover Claims. Please refer to the Q3 Provider Webinar PowerPoint slides for the most updated information.

Secure Provider Portal Updates — Arkansas Total Care Health Plan Review for Home- and Community-Based Service Providers
When: June 2019
Summary: This course provides a general overview of the Arkansas Total Care Health Plan. This course will also provide step-by-step instructions on how to utilize all features, such as, eligibility verification, claim submission, prior authorization requests, and much more via the Secure Provider Portal.  It will also provide instructions for the Web Wizard and how DD providers are able to submit claims specifically for their claim type in a user-friendly format. View the ARTC Health Plan Review for HCBS Provider (PDF).

ARTC Q2 Provider Webinar
When: June 2019
Summary: The webinar for this quarter will covered topics related to top denials and rejections, portal issue updates, and billing tips. View the ARTC Q2 Provider Webinar (PDF).

How To Register And Check Eligibility
When: May 2019
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility, and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View the How To Register And Check Eligibility (PDF).

Claim Submission and Corrections
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claim, submit batch files, and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims. View the Claim Submission And Corrections (PDF).

Prior Authorizations
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended to staff who request prior authorizations through Medical Management. View the Prior Authorizations (PDF).

Web Wizard for Home and Community-Based Service Providers
When: March 8th, 2019
Summary: This webinar covers a general overview of Web Wizard. View the Web Wizard For Home And Community Based Service Providers (PDF).

2019 Q1 Provider Webinar
When: March 6th, 2019
Summary: This webinar covers a general overview of ARTC, the PASSE model, billing, our provider portal, and contact information. Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar. View the 2019 Q1 Provider Webinar (PDF).

Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar
When: February 19th, 2019
Summary: Learn more about each PASSE. All Arkansas Medicaid Providers are welcome to attend a free PASSE Town Hall webinar to get information, resources, and ask questions.

Learn about the following: 
Provider Services
Website Navigation for each PASSE
Verifying Member Eligibility
Electronic Funds Transfer
Payer ID numbers
Electronic Claims Submission
Forms and Reference Materials
Care Coordination
View the Provider-Led Arkansas Shared Savings Entity (PASSE) Town Hall Webinar (PDF).