Recent Changes to the Way We Manage Vision Benefits

Date: 04/10/24

Arkansas Total Care is always striving to keep you up to date about important changes. Effective January 1, 2024, Arkansas Total Care assumed the management of medical eye care services.

Envolve Vision continues to manage routine eye care services and full scope of licensure optometric services for our members. Effective January 1, 2024, Arkansas Total Care is responsible for the following functions for medical eye care services:

• Contracting and credentialing
• Claim processing and appeals
• Provider services
• Provider partnership management
• Provider education and resource materials (e.g., provider manual, training)
• Provider web portal
• Prior authorization, retrospective utilization review, and medical necessity appeals
• Provider complaints

If you have any questions about these changes, please reach out to our Provider Services team at Providers@ArkansasTotalCare.com or call us at 1-866-282-6280 (TTY: 711). You can also contact your Provider Relations Representative.